Refunds & Replacements

LUWIOR stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 30 days, we are happy to help with a replacement or refund.

For product warranty, please visit our warranty section.

- Returns for Refund
All returns for refund must be authorized by LUWIOR within 30 days of delivery with a valid RMA Number.
There is no restocking fee for returning an item.
We will refund you for any returned items in the say method you paid for the items. Typical turnaround time is 3 to 5 business days.
A return label will be emailed to you for returning the item.

- Returns for Replacement
We are happy to offer an exchange for you if the product that you received is defective or if you received an incorrect order.
All returns for replacement must be authorized by LUWIOR within 30 days of delivery with a valid RMA Number.
We will provide a return shipping label within 30 days of delivery.
After the 30 day period, the customer is responsible for the return shipping cost.

- RMA Numbers
Each order being returned must have a valid return merchandise authorization (RMA) number. Only one RMA number will be issued per order, if two or more products being returned are on different orders, each order needs a separate RMA number. Returns will not be accepted without a valid RMA number.
RMA numbers may also be obtained by contacting LUWIOR Support within the return period for products. The RMA number will be valid for 15 days after issue.

- Return Packaging
Any item that is returned to Luwior must be in its original packaging and include any accessories included with the item (Cords, chargers, manuals, etc.). The product must be able to be completely repackaged with the original packaging.
In the return package, include the merchandise, along with a copy of the invoice or order confirmation.
On the outside of the package, secure the return label, verify all the contents are included in the return package, and seal the package.